Frequently Asked Questions
Everything you need to know about using Mickey Phones. Can't find what you're looking for?Contact our support team
How to Use Mickey Phones
Getting Started
- 1Create your account using a valid email and phone number
- 2Complete your profile with delivery address information
- 3Browse products using categories or search functionality
Making a Purchase
- 1Select your desired phone and check specifications
- 2Add to cart and review your order
- 3Proceed to checkout and make reservation,admin will check if product is still avaiable in shop and update in few minutes
- 4Choose payment method and complete checkout
- 5Receive order confirmation and tracking details
Managing Your Account
- 1Update your profile and delivery addresses
- 2Track your orders and order history
- 3Manage your favorites and saved items
- 4Update payment methods and preferences
Common Questions
How do I browse and search for phones?
You can browse our products by category (iPhone, Samsung, Android) using the category filters on the homepage. Use the search bar to find specific models or brands. All products shown are currently in stock.
How do I add items to my cart?
Click on any product card to view details, then click the 'Add to Cart' button. You can adjust quantities in the cart page. Items are reserved for 30 minutes after adding to cart.
What payment methods do you accept?
We accept mobile money payments (MTN, Vodafone, AirtelTigo), bank transfers, and cash on delivery for verified customers. All payments are processed securely through our payment partners.
How long does delivery take?
Orders are typically processed within 24 hours. Delivery within Accra takes 1-2 business days, while other regions in Ghana take 1-5 business days. You'll receive tracking information via SMS.
What is your return policy?
We offer a 7-day return policy for defective items. Products must be in original condition with all accessories. Contact our support team within 7 days of delivery to initiate a return.
How do I create an account?
Click 'Sign Up' in the top navigation. Provide your email, phone number, and create a password. Account verification helps us prevent fraud and ensures secure transactions.
Can I sell my phone on your platform?
Currently, we focus on selling quality pre-owned and new phones. However, you can reach out to us on 0248522832, phone should be in a good and reasonable shape!
Are the phones unlocked?
All iPhones are unlocked and can work with any Ghanaian network. Android phones may require network unlocking depending on the model. Check product details for specific information.
What warranties do you offer?
We may provide a 30-day warranty on phones covering manufacturing defects. Extended warranties are available for purchase. Warranty should be checked at product details page.
How do I track my order?
After placing an order, you'll receive an SMS or call with tracking information. You can also view order status in your account under 'My Orders'.
Do you offer phone repairs?
We partner with certified repair centers for screen repairs, battery replacements, and other services. Contact us for repair quotes and arrangements.
How do I reset my password?
Go to the login page and click 'Forgot Password'. Enter your email address and follow the instructions sent to your email to reset your password.
Still have questions?
Our support team is here to help you with any questions or concerns.